Are you a skilled communicator with a passion for providing exceptional service? Do you possess technical expertise in the telecommunications industry? We have an exciting opportunity that awaits you!
In this role, you will be the vital link between our valued customers and our sales representatives. You will coordinate information, ensure smooth service delivery, and address customer inquiries regarding product usage, maintenance, and operations.
- Act as a liaison, efficiently coordinating information and services between end users and our sales representatives.
- Collaborate closely with customers to identify and fulfill the technical requirements of our valued buyers.
- Oversee and facilitate the seamless delivery and installation of our cutting-edge products.
- Provide prompt and knowledgeable responses to customer inquiries regarding product usage, maintenance, operations, and related information.
- Take on additional assigned duties to contribute to our dynamic and efficient team.
- Strong command of spoken and written English to effectively communicate with our diverse customer base.
- Technical expertise in the telecommunications industry, with a solid understanding of telco knowledge.
Nice to have:
- Excellent verbal and written communication skills, enabling you to provide exceptional service.
- Outstanding interpersonal skills to foster positive customer relationships.
- Strong analytical and problem-solving abilities to address customer needs efficiently.
- In-depth understanding of equipment, products, and industry standards, with prior experience in a related field highly preferred.
- Successful completion of on-the-job training related to equipment installation, maintenance, operation, and repair.
- Proficiency in using Microsoft Office Suite or related software to prepare accurate reports and logs.
What We Offer:
- Competitive salary package that recognizes your skills and contributions.
- A fantastic opportunity to develop your expertise in building networks within the Open RAN model.
- Access to a top-class telecommunication knowledge base and comprehensive training programs.
- Exposure to the latest technology and tools, ensuring you stay at the forefront of industry advancements.
- Engaging and challenging work within an international environment, surrounded by talented engineers.
- Ample opportunities for self-development and personal growth.
- Flexible working hours to support a healthy work-life balance.
- Integration events that foster team spirit and collaboration.
- We value your input and provide opportunities for your ideas to be heard, fostering professional growth.
Join our team to develop your skills, work with cutting-edge technology, and be part of an international environment of talented engineers. Apply now and become an essential part of our dynamic company!
Our recruitment process is designed to identify qualified candidates through a series of steps.
Here's a brief summary of each step:
Survey Response: Interested applicants complete a short survey during application, providing basic information and assisting in initial screening.
Personality and Technical Tests: Candidates who pass the survey stage undertake tests to assess their aptitude, skills, and suitability for the position.
Initial Online Interview: Successful candidates from the tests have an online interview with the Project Management Office (PMO) representative and future supervisor to evaluate compatibility with the team and organization.
Interview with Department Head: Promising candidates move on to an interview with the department head to assess knowledge, experience, and fit within the department.
Contract Proposal: If the candidate is deemed suitable after the interview with the department head, we send them a contract proposal detailing terms and conditions of employment.
We prioritize transparent communication throughout the process, ensuring candidates receive updates on the status of their application.